E-Government (E-Gov)

The increasing role of technology in government will enable us to further expand our customer service to citizens, visitors and businesses. Through the use of technology, city services will become more accessible, more flexible and more efficient. This will enable government to connect with citizens 24 hours a day, seven days a week. No longer will citizens have to wait until City offices "open" to conduct routine business and to interact with City staff. In addition, technology will enable us to provide user-friendly access to City Hall. Customers will be able to contact us from a single point of entry and will not need detailed knowledge of the organization in order to get their task/transaction accomplished. Transactions that used to require a trip to City Hall, visits to several departments and possibly a return visit will in the future take only minutes to complete from the comfort of citizen’s home or office.

The City of Hickory’s vision for e-government is to take full advantage of the communications and information technologies that the internet provides to enhance services to our citizens and customers. e-Government will enhance our current service delivery methods, not replace them. Our City Web portal will provide information, transactions and communications to our customers. Moving transactions to web-based processes will also give us the opportunity to redesign existing processes with a focus on the end-user. In keeping with our Total Quality Management philosophy, we will continually evaluate our e-Government program to determine if we are meeting our customers’ requirements. We will develop processes that integrate customer transactions with our internal systems, at the same time protecting customer privacy and systems security. We will also use available technologies to improve communication within our organization.

Some possible applications/features include: water/sewer bill payments on-line, access and download Police accident reports, pay parking tickets via our web site, registration and payment of recreation activities, provide meaningful links to other agencies (county, state, schools, etc.), GIS (Geographic Information Systems) maps for zoning, ward information, etc., and much more.

For more information on our E-Gov Strategic Plan, Click Here!

Current Services:

Action Center - Online Service Request
Access the Hickory GIS System
Online Utility Bill Payment System - NEW!
Police Reports Available Online - NEW!