^{Opened two new facilities -Patrick Beaver main facility and the Ridgeview branch}

^{Deployed the first Smart Card system in a public library in North America}

^{Registered the library's 20,000th patron}

^{Was named one of the top five libraries in the nation}

^{Was nominated for Computerworld Smithsonian award for its Smart Card program}

^{Set records in a multitude of statistical categories including:}

^{Circulation - 334,865}

^{Reference questions answered - 76,036}

^{New patron registration - 10,720}

^{Total visits to library - 375,632}

^{Children's programs - 734 Attendance - 15,550}

^{Adult programs - 82 Attendance - 5,716}

^{Library Web Page visits - 68,277}

^{Staff training programs attended - 87}

^{Began a three year partnership with the Western Piedmont Symphony and Hickory Museum of Art, employing Mark Scearce as Hickory's Composer-in-Residence}

^{Completed first partnership with Lenoir-Rhyne College's Writers Series featuring authors J. California Cooper and Earnest Gaines}

^{Along with other area libraries unveiled NC LIVE, the most comprehensive offering of data bases to library patrons across the state}

^{Hosted a kick-off visit for the Battleship North Carolina statewide fundraising campaign}

^{Working with the Catawba County Library through the Governor's Smart Start Program, served 3,780 children and 79 day care centers}

^{Hosted the NW North Carolina Library Association regional breakfast for our representatives to the North Carolina Legislature}

^{Hosted several regional State Library workshops for trustees and children's services staff}

^{Gave numerous tours and demonstrations of the new facility and services to library staff from other systems such as Johnson City, TN; Tallahassee, FL; Greenville, SC; Naperville, IL; and Decatur, AL.}